1. Windows XP is a(n):
a. Operating system
b. Database management application
c. Web server
d. Word processor

2. _________ are rectangular areas where applications are run:
a. Dialog boxes
b. Toolbars
c. Windows
d. Menus

3. To open a shortcut menu, _____________ that supports the shortcut menu:
a. Click the item
b. Right-click the item
a. Press the function key

4. You cannot resize a window once it has been opened:
a. True
b. False

5. The Help and Support Center home page includes options to access help topics, assistance from others, and:
a. On-line courses.
b. Books to order.
c. Common tasks.

Chapter 2
Customizing and Using the Desktop

6. Any programs that you have open will be represented by a button on the:
a. Taskbar.
b. Start menu.
c. Program menu.

7. You would use the __________ command to place your windows one on top of the other with all the title bars showing:
a. Title Horizontally
b. Tile Vertically
c. Cascade

8. You can move items from one menu to another menu.
a. True
b. False

9. The Add or Remove Program option is located in the:
a. Display Properties dialog box.
b. Control Panel.
c. Programs Menu

10. You can use the ______________ tab in the Display Properties dialog box to set a background for your desktop:
a. Effects
b. Web
c. Settings
d. Desktop

Chapter 3
Working with Files and Folders

11. Windows organizes information on computers using:
a. Disks
b. Hard drives
c. Folders
d. Files

12. To view your computer's folders as a hierarchical tree structure, click the _____________ button:
a. View
b. Folders
c. Display
d. History

13. To move a file or folder you can:
a. Copy it to another folder.
b. Highlight it and press the Move key.
c. Right-click it and press the Enter key.
d. Click and drag it to another folder.

14. Once a file has been deleted from the Recycle Bin:
a. It cannot be restored.
b. It can be restored only to the desktop.
c. It can be restored to its original folder.

15. What provides a visual clue that an icon is a shortcut?
a. An upturned arrow.
b. The shape of the file icon.
c. The wording below it.
d. The font of the text.

Chapter 4
Managing Your Computer

16. Your mouse settings can be adjusted in the Mouse Properties dialog box, which is accessible from the:
a. Accessories menu.
b. Programs menu.
c. Help menu.
d. Printers and Other Hardware window.

17. If Windows fails to automatically install your new hardware, use the __________ in the Control Panel.:
a. Installation Wizard
b. System Configuration tool
c. Add Hardware Wizard
d. File Registry

18. You can ask a friend or colleague to troubleshoot your computer over the Internet using:
a. Automated System Recovery.
b. Remote Assistance
c. The Troubleshooting Wizard
d. System Restore

19. The ___________ returns your computer's operating system settings to their condition at a previous point in time.
a. System Maintenance tool
b. Disk Defragmenter
c. Disk Cleanup Wizard
d. System Restore tool

20. To download software updates, you would select ______________ from the Start menu.
a. Product Update
b. Software Update
c. Hardware Update
d. Windows Update

Chapter 5
Printing and Networking

21. Although Windows allows you to use more than one printer, you can mark one printer as the _______ printer.
a. Network
b. Default
c. Port
d. Icon

22. Types of fonts include outline, vector, and:
a. Raster.
b. Script.
c. Printer.
d. Screen.

23. You must install all of your network hardware and cabling before using the Network Connection Wizard.
a. True
b. False

24. In order to allow a folder to be used by others on a network, you must _______ the folder.
a. Publish
b. Share
c. Write-protect
d. E-mail

25. You can add shortcuts to shared resource to:
a. Network Neighborhood.
b. My Shortcuts.
c. My Remote Desktop.
d. My Network Places.

Chapter 6
Exploring the Internet

26. The browser that is included with Windows is called:
a. Internet Explorer.
b. Microsoft Messenger.
c. Microsoft Word.
d. Outlook Express.

27. Internet Explorer stores a list of the Web sites you have visited in the:
a. My Network Places folder.
b. My Documents folder.
c. History list.
d. Favorites list.

28. When you click the _______ button in Internet Explorer, Web sites that contain the information you seek will be listed.
a. Find
b. Help
c. Search

29. Links to Web pages that you visit frequently can be stored in the _______ for fast future access using Internet Explorer.
a. Bookmarks list
b. Favorites list
c. Frequented sites list
d. History list

30. You can save a Web page to your local hard disk for future viewing.
a. True
b. False

Chapter 7
E-Mail and Instant Messaging

31. To read messages you have received, open the ______ folder.
a. Drafts
b. Inbox
c. Outbox
d. Sent Items

32. When replying to a message, clicking the Reply All button sends your reply to:
a. Everyone in your Address Book.
b. The original sender and everyone who received it.
c. Everyone who sent you e-mail that day.

33. To create a new mail message in Outlook Express, click the:
a. File menu.
b. Send button.
c. Create mail button
d. Open button

34. Conversations held with Windows Messenger are automatically archived for future use.
a. True
b. False

35. The Whiteboard is similar to a _______ program.
a. Chat
b. E-mail
c. Paint
d. Presentation

Chapter 8
Mastering Media

36. Plug and Play lets you install new hardware and use it immediately.
a. True
b. False

37. The Sound recorder ________ menu allows you to insert and mix other sound files with the current file.
a. Effects
b. Edit
c. Insert
d. Tools

38. The Windows media Player can play video, CDs, or ________ files.
a. Sound
b. Text
c. Photo
d. Excel

39. To create, organize, and edit digital video, use:
a. The CD Player.
b. The Media Player.
c. The Movie Maker.
d. The Sound Recorder.

40. A compressed folder can be identified by its:
a. Location.
b. Icon.
c. Size.
d. Color.